FAQs

Yes! We love working on custom commissions. If you have a specific vision or idea, we’ll work closely with you to bring it to life. Simply get in touch with us to discuss your idea, and we’ll create something truly bespoke just for you.

The time required for custom pieces varies depending on the complexity and size of the order. Generally, it takes about 2-4 weeks. We will provide an estimated timeline when we discuss your design.

We are located in Broxbourne, United Kingdom. However, we ship to locations across the UK and internationally.

You can easily place an order directly through our website by browsing our collections. For custom pieces, please reach out to us via our contact page, and we’ll guide you through the process.

Because each piece is handmade and often bespoke, we typically do not accept returns or exchanges unless there is a fault with the product. However, we want you to be happy with your purchase, so please reach out if you have any concerns, and we’ll do our best to resolve them.

Yes, we offer international shipping! Delivery charges and times vary depending on the destination. Please check the shipping details during checkout for more information.

To keep your handmade homeware looking its best, we recommend following specific care instructions included with your item. For general care, keep resin and sculpture items out of direct sunlight and clean gently with a soft cloth.

Yes, we can provide gift wrapping for your items! If you’re purchasing a piece as a gift, simply select the gift wrap option at checkout.

Feel free to contact us through our Contact Page or email us directly at [email protected]. We’ll get back to you as soon as possible.