Shipping Policy

At Tinkerbell & Fairydust, we are committed to delivering your orders quickly, securely, and efficiently. Our shipping policy provides detailed information about processing times, available shipping methods, tracking, and other essential aspects of your order’s journey.

Please read through the details below to understand how we handle shipping and delivery.

1. Order Processing

All orders are processed within 1-3 business days (excluding weekends and public holidays).
Orders placed during peak seasons or promotional periods may experience slight delays.
Customers will receive a confirmation email with order details once processing is complete.

2. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options to ensure fast and reliable delivery:

Standard Shipping: Estimated delivery within 5-10 business days.
Express Shipping: Estimated delivery within 2-5 business days.
Delivery times are estimates and may be subject to external factors such as customs clearance, weather conditions, or courier delays.

3. Shipping Charges

Shipping costs are calculated at checkout based on the destination and selected shipping method.
Free shipping may be available for orders exceeding a specified amount (refer to our website for details).
Any additional customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

4. International Shipping

We ship to selected international destinations.
International orders may be subject to customs processing, which could cause additional delays beyond our control.
Customers are responsible for any duties, taxes, or fees imposed by the destination country.

5. Order Tracking & Status Updates

A tracking number will be provided via email once the order has been shipped.
Tracking updates may take up to 48 hours to appear on the courier’s website.
Customers can contact our support team for assistance with tracking issues.

6. Lost, Delayed, or Undeliverable Packages

If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.
If a package is lost in transit, we will work with the shipping provider to investigate and resolve the issue.
We are not liable for shipping delays caused by factors beyond our control, such as courier disruptions or customs hold-ups.

7. Force Majeure & Unexpected Delays

Tinkerbell & Fairydust is not responsible for delays due to unforeseen circumstances, including but not limited to natural disasters, strikes, pandemics, or governmental regulations.
We will communicate any major shipping disruptions via our website or customer service channels.